Changed your mind? Something not right? We'll sort it. Here's exactly how.

Returning Something You Don't Want

You have 28 days from the day you receive your order to return any unwanted item for a full refund or credit. This applies to all standard stock items.

How to return

• Email us with your order number and the items you'd like to return.
• We'll confirm your return within 2 working days and send you the return address.
• You then have 14 days to send the item back.
• Once we receive and inspect the item, your refund is processed within 14 days. We'll email you when it's done.

Condition of returned items

Items must be returned unused, in their original packaging, with all tags and labels still attached. This lets us process your return without any deductions.

If an item arrives back showing signs of use or damage beyond what you'd expect from normal handling, we'll get in touch. We may need to return it to you, with an £8 delivery charge deducted from any refund due.

Postage and delivery charges

Return postage is at your own cost. We'd recommend a tracked, insured service. Golf equipment can be valuable and we can't accept liability for items lost in transit.

Your original delivery charge is refunded as follows: standard delivery is refunded in full. If you paid for a next-day or Saturday upgrade, we'll refund the standard delivery equivalent only. If your order qualified for free delivery, there's no delivery charge to refund.

Free delivery and partial returns: Free standard delivery is offered on orders that meet our minimum order value. If you return part of an order and the value of the goods you retain falls below the minimum order value for free delivery, the standard delivery charge applicable to the revised order value may be deducted from your refund. This does not apply where goods are returned because they are faulty, damaged, incorrectly supplied or otherwise not in accordance with the contract.

Exchanging for a different item

The quickest route is to return your unwanted item and place a new order online. As soon as we receive the return and process the refund, your replacement can be dispatched with all the usual delivery options.

A few items can't be returned

• Custom-fitted golf clubs built to your personal specification, such as custom shaft, grip, or loft adjustments. These are excluded from the standard return right under UK consumer law because they've been personalised to you.
• Items returned after 56 days from delivery will be sent back, with an £8 delivery charge applied.

DGS Loyalty Points on returned orders

Points earned on a returned item are removed from your account. If you've already spent those points on a subsequent order, the value will be deducted from your refund. Points are calculated on the goods total, so any loyalty discount previously applied won't change how the refund is worked out.

Free Gifts/Promotions included with your order

If a free gift came with the item you're returning, please include it in the parcel. If it's not returned, the retail value will be deducted from your refund.

Where a promotion allows you to purchase additional products at a reduced price, if the qualifying product is returned while the promotional items are retained, the promotional items will revert to their full retail price. The difference will be deducted from the refund or applied to any exchange accordingly.

If you return any item(s) that qualified you for a percentage discount offer, and the value of the remaining items falls below the qualifying threshold, your refund will be adjusted accordingly. Any items you keep will be recalculated at the applicable price without or at reduced discount, and the difference will be deducted from your refund.

Returns after the standard 28-day window

Between 28 and 56 days from delivery, we'll accept the return for a credit note to the value of the item, less an £8 contribution toward outgoing delivery costs. After 56 days we can no longer accept returns and items will be sent back.

Returning to a store

You can return eligible items to any of our stores in Brentwood, Rayleigh, or Thorndon Park. Bring your proof of purchase. You can exchange in-store or request a refund, which our web team processes within 14 days of receiving the item.

Faulty or Defective Items

All products carry a minimum 12-month manufacturer warranty from the date of purchase. Your statutory rights under the Consumer Rights Act 2015 also apply.

Reported within 30 days

If a product develops a fault within 30 days of delivery, you can ask for a full refund, a replacement, or a repair. Get in touch and we'll sort it straight away.

Reported between 31 days and 6 months

We'll arrange a repair or replacement first. If that doesn't resolve it, you're entitled to a refund. During this period UK law presumes the fault existed at delivery, so we carry that burden. We won't ask you to prove otherwise.

Reported after 6 months

After 6 months the burden shifts, and you'd need to show the fault was present at the time of purchase. We'll still do everything we can to help. In many cases the manufacturer's warranty will cover you, and where possible we'll handle that process on your behalf.

Refunds after 6 months are looked at case by case. Where a refund isn't the right outcome, we'll offer a replacement or a credit note.

How to report a fault

• Email orders@discountgolfstore.co.uk with your name, order number, purchase date, and a description of the fault. Photos are helpful.
• We'll come back to you within 2 working days with next steps: return instructions, manufacturer contact details, or both.
• For PowaKaddy and Motocaddy products we may direct you to your nearest approved service agent, which is usually the faster route to a fix.
• Please make sure warranty returns are clean before sending. Items returned dirty will be sent back with an £8 delivery charge.
• Once a fault is confirmed, repair or replacement takes up to 30 days. Items under 14 days old with a confirmed fault are exchanged straight away, though we may need to check with the manufacturer first.
• We cover return postage on confirmed faulty items within the first 6 months. After that, return postage is at your cost, but we'll send any repaired or replaced item back to you free of charge.

Damaged Parcels or Missing Items

Damaged on arrival

If your order arrives damaged, email us within 48 hours of delivery. If you're signing for the parcel and it's visibly damaged, note it as damaged with the driver at the time. This lets us raise the courier claim on your behalf. We'll be in touch within 2 working days.

Something missing from your order

If anything is missing or incorrect, email orders@discountgolfstore.co.uk with your order number within 14 days of delivery. We'll look into it and put it right.

EU & International Orders

Everything above applies to international orders, with these additions:

• Write "Returned Goods - Failed Sale" clearly on the outside of the parcel and on the customs declaration (CN22 and/or CN23). Without this, UK customs may refuse entry and return the parcel to you.
• Your refund will exclude all delivery charges from the original order.
• Any customs duties or taxes paid on the original delivery need to be reclaimed through your local customs authority. If unpaid charges cause the parcel to be returned to us, those costs will be deducted from your refund.

Need to Start a Return?

Email: orders@discountgolfstore.co.uk
Phone: 01277 218714
Mon-Fri, 9am-5pm

Our stores: Brentwood | Rayleigh | Thorndon Park
Bring proof of purchase. Refunds processed online within 14 days.

These terms apply to online orders at discountgolfstore.co.uk only. Your statutory rights under UK consumer law are not affected.