Mycoal Hand Warmers

Latest Delivery Info | DPD 1 Hour Delivery Slot | UK Mainland Delivery 

Non-UK Mainland & EU Delivery | Accepting Delivery | Delivery Failures and Refusals

Post Brexit EU Shipping: 

On all EU Orders, UK VAT will be removed at checkout once you select your delivery country. *Local taxes and customs fees will apply in your country before delivery. 

*The local delivery depot in your country will take care of this on your behalf with your delivery country's customs, they will email and/or text you for payment before delivery**. 

**You are responsible for paying the taxes and customs fees due for your order, if these are not paid and the parcel returned to us any taxes, custom fees and delivery expenses incurred will be deducted from your refund.

If you return an order to us it is your responsibility to claim back any taxes or fees paid for the initial delivery, if applicable, with your country's customs.

*Please note we only dispatch to non-business addresses within the EU. Both your billing and delivery address will need to be a resindential address.

(Please allow extra time for delivery at this time to the EU due to ongoing issues with Brexit and Covid-19)

Covid-19 - Latest Delivery Info

 Next day delivery is not available, however we will process and dispatch as many orders as possible 1-3 working days from when they are ordered (except finance).

We will email you tracking details with a delivery date as soon as your order is dispatched.

Once ready to be dispatched all orders to the UK mainland will be sent via a next working day service with DPD. Please allow up to 5 working days for the delivery of your order, especially if you ordered via Finance.

If there is a delay or a stock issue with your order we will contact you as soon as possible.

If you contact us about your order or with a general query we will get back to you as soon as possible.

Many thanks for your patience at this difficult time.  

• Orders are dispatched on working days** only from Monday to Friday. We will email you tracking details with a delivery date as soon as your order is dispatched.
• If you order on a next day delivery service before 1pm on a working day** your order will be dispatched the same day for delivery the next working day**.
• If you order on a next day delivery service after 1pm on a working day**, your order will be dispatched on the next working day** with delivery to you on the following working day**.
• If you order on a next day delivery service at the weekend or on a public holiday, your order will be dispatched on the next working day** with delivery to you on the following working day**.
• Finance Orders: If a premium delivery has been selected these are dispatched on the next available working day once the finance has cleared and the deposit has been paid. 

**A working day is classed as Monday to Friday only and excludes weekends and public holidays (Christmas Day, Boxing Day & New Years Day etc) 

Follow your parcel delivery online with DPD  Follow my Parcel with 1 hour delivery slot*

We will email you tracking details with a delivery date as soon as your order is dispatched.

The vast majority of parcels are delivered by DPD in the UK. DPD Follow my Parcel gives you an one hour delivery timeslot plus you can track the progress of your parcel on a map as drivers make their way to your delivery address. It will also tell you when the driver is just 15 minutes away.

• Please make sure you give us a valid email address and/or mobile phone number.
• Check your email as an email will be sent from ourselves @discountgolfstore advising you that the parcel has been dispatched.
• *The following morning for UK deliveries you should receive an email/text from DPD quoting you a 1 hour delivery window and a link to track and follow your parcel.

More about Predict & Follow My Parcel

Download the DPD App - Never miss a delivery again with DPD

UK Mainland Delivery*

All orders are dispatched on working days only (Monday to Friday, excluding Bank Holidays), no orders are dispatched at the weekend at all. We will email you tracking details with a delivery date as soon as your order is dispatched. 

• Standard Delivery to the UK Mainland (2 to 5 working days delivery time) is FREE on orders over £75.00 inc. VAT* (We will email you tracking details with a delivery date as soon as your order is dispatched.)
• UK Mainland Orders under £75 will incur a £4.99 delivery charge for DPD delivery and £2.99 for Hermes economy delivery*
• *Next Working Day Delivery is £6.99 (Order before 1pm on working days (Monday to Friday) and your order will be delivered on the next available working day - If you order at the weekend, your order will be dispatched on the next available working day (usually Monday, except on Bank Holidays) for delivery the following working day (usually Tuesday, except on or after Bank Holidays)). Some post codes are excluded, see below*)
• Saturday Delivery is a available at an additional charge of £19.99* (Order before 1pm Friday - Excluding Bank Holidays)

Please note: We recycle boxes so your order may arrive in a box that does not relate to the product ordered. Please do not refuse a delivery, we can collect the parcel if any mistakes arise. 

*Standard, Next Day delivery and Saturday does not include some addresses that our courier may class as outside the UK Mainland but are geographically inside the UK Mainland, including some parts of Scotland, Northern Ireland, Isle of Man & Isles of Scilly.

Post Codes that are not covered by UK Mainland standard delivery - Please select Scottish Highlands - 2 day service only: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

The Following Post Codes are classed as Scottish Islands - 2-5 day service only - Please select Scottish Highlands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Delivery Times: Standard delivery is usually 2-5 working days.

95% of all standard delivery orders will be with you within 1-2 working days. You will receive an email when your order is dispatched with a delivery estimate.

Accepting Delivery

You must be available to sign for the goods when they are delivered. Once the courier emails you with tracking information you will be given a list of alternative delivery options you can select where available. This will also give you a delivery estimate. Any delivery delays longer than 5 working days will be notified to you within 48 hours of purchase.

Delivery Address

We can only delivery orders to a different address than the billing address (the address assigned to the credit/debit card used for payment) if it is your work address*, therefore you must supply us with a company name and company email address. *This is under the management’s discretion and may be refused.

*On orders on or over £500 delivery can only be made to the address assigned to the credit card/PayPal confirmed address used for payment, this only applies to your first purchase with us, subsequent orders can then be delivered to a work address.

Non UK Mainland and EUROPEAN Delivery

Post Brexit EU Shipping: 

Important Information Regarding Delivery to EU Countries:

• On all EU Orders, UK VAT will be removed at checkout once you select your delivery country. 
• Local taxes and customs fees will apply in your country before delivery* (Please note: If you are tax exempt we are unable to declare this to EU Customs, you'll need to pay taxes via EU customs and reclaim this yourself.)
• *The local delivery depot in your country will take care of this on your behalf with your delivery country's customs, they will email and/or text you for payment before delivery**. 
• **You are responsible for paying the taxes and customs fees due for your order, if these are not paid and the parcel returned to us any taxes, custom fees and delivery expenses incurred will be deducted from your refund. 
• If you return an order to us it is your responsibility to claim back any taxes or fees paid for the initial delivery, if applicable, with your country's customs.
• Please note we only dispatch to non-business addresses within the EU. Both your billing and delivery address will need to be a resindential address.

(Please allow extra time for delivery at this time to the EU due to ongoing issues with Brexit and Covid-19)

Please find a guide** for shipping prices below: (We currently only deliver to the countries stated):

The following areas have a 3-6 working day delivery time:

• UK - Northern Ireland - £12.49
• Scottish Islands & Highlands (2 day sevice) - £12.49 - Post codes for this area are as follows: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50. Scottish Islands (2-5 day service): HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
• Isle of Man - £12.49
• Isle of Wight - £4.99 for orders under £100, Free for orders over £100
• Channel Islands - £12.49.
• Austria - £11.99 
• Belgium - £9.99 
• Denmark - £11.99 
• Finland - £19.99 
• France - £11.99  
• Germany - £9.99 
• Italy - £15.99 
• Luxembourg - £9.99 
• Netherlands - £9.99 
• Portugal - £17.99
• Republic of Ireland - £11.99
• Mainland Spain/Mallorca - £15.99 
• Sweden - £15.99 

Unfortunately we are unable to send to BFPO addresses.

**Shipping costs stated on our web site are for guidance only, if large items are ordered then additional shipping costs may apply. Your order is NOT confirmed or processed until you have been notified and are satisfied with these additional costs. You may still cancel your order at this stage (for a quote of shipping costs before ordering please email us). Some products on our web site cannot be delivered outside the UK for warranty reasons, you will be notified by email if this is the case.

Delivery Failures & Refusals 

If the delivery fails the delivery the courier will leave you a note and if not contacted the same day will either attempt delivery the following day or leave the option to contact them to arrange a suitable day, you must contact them within 5 working days (a time cannot be specified the goods are normally delivered between 8.30am-5.30pm) where a delivery charge of £7.50 may be applicable for the 3rd attempt. 

Failing this the goods will be returned back to our warehouse where an extra delivery charge of £15 will apply to either attempt the delivery again, or in the case of refunds, refund the cost of your order less £7.50. (*For EU orders applicable outgoing and return costs, taxes and customs fees will apply) This also applies if you refuse the delivery.

See our full terms and conditions by clicking here. 

Please DO NOT return anything to us without emailing us first, please use the links below for full return instructions

Refunds | Exchanges |  Faulty Goods | Discrepancies & Damaged Goods

Satisfaction Guarantee / Returns Policy

In the event that you are not satisfied with any product purchased online from Centregolf you may return it unused in the original packaging with labels still attached and in the original condition for an exchange/credit or refund under our return policy terms and conditions below:

Refunds

Refund Return Instructions | Refund Conditions

• You may return any goods for a refund*, only if you notify us within 14 days from receipt of your order via email: orders@discountgolfstore.co.uk. We will email you back confirmation within 2 working days with details on how to return to us. (If you have not received this confirmation within that time frame, please contact us) .

1. You then get a further 14 days to actually send the goods back to us.
2. The goods must be unused in the original packaging with labels still attached and in the original condition.
3. All goods must be sent back at your own expense.
4. Using a signed for service with adequate insurance to cover the cost of the equipment.
5. We are unable to accept responsibility for any items returned by you lost in transit.
6. A refund* will be processed within 14 days upon acknowledgement by us via email that we have received the goods from you.

• *Conditions of Refunds:

        UK orders:

1. If you return part of your order and were not charged for delivery and the return brings your order below the free delivery order limit charge (currently £75.00 for UK Mailnland) the standard delivery charge would be deducted to cover delivery costs for the remaining items not sent back. 
2. If you ordered a premium delivery, (Next Day or Saturday), you'll be refunded the standard delivery charge only.
3. Any free gifts supplied with the purhcased product you are returning must be returned to us otherwise your refund will be less the cost to us of the free gift.
4. Any items returned to us for a refund or exchange that are stated unused but are used or damaged will be returned to you at a delivery charge of £6 (UK Mainland Only - Other charges apply to the EU).
5. DGS Loyalty Points are revoked if you return an item for a refund. If you have already used the points on a subsequent order, your refund will be reduced by their value.
6. We cannot offer refunds on custom fitted equipment.

        EU Orders:

1. The above terms apply except the refund amount excludes all delivery costs charged on your order.
2. Please ensure you clearly mark the outside of your return with the wording “Returned Goods – Failed Sale”. This must be also stated on the customs declaration (CN22 and /or CN23) on the outside of the return packaging. Failure to follow these instructions could result in the parcel being refused access into the UK by customs and being returned to you.
3. If you return an order to us it is your responsibility to claim back any taxes or fees paid for the initial delivery, if applicable, with your country's customs.
4. You are responsible for paying the taxes and customs fees due for your order, if these are not paid and the parcel returned to us any taxes, custom fees and delivery expenses incurred will be deducted from your refund.

Returning Goods Outside the 28 Day Period - Any items requiring a refund that are outside these periods will be processed as follows:

1. From receipt of your order, if the item is returned to us after 28 days and up to a miximum of 56 days, you'll get a credit note to use on our website. 
2. If the item is returned outside 56 days after receipt of your order, the item will be returned to you with a delivery charge payable of £6 (UK Mainland Only - Other charges apply for outside this area).

• You can return items to one of our stores, please bring a copy of the proof of purchase with you. You can either exchange items for something else in store or request a refund*.  https://www.discountgolfstore.co.uk/store-information

1.  *Refunds will be processed by the web team within 14 days of receipt of the item into a store or via post.

Exchanges

• Please return your order for a refund and place a new order via our website for the replacement you require.

Faulty Goods

• All goods are guaranteed for a minimum of 12 months; this is underwritten by the manufacturers and upon proof of purchase can be used at any dealer.
• The warranty period runs from the date of purchase irrespective of whether they have been replaced during that warranty period, it does not 'start again' on repair or replacement.
• For faulty purchases please send an email to orders@discountgolfstore.co.uk detailing your name address, order number, purchase date and a full description of the product and the problem. 
• We will email you back confirmation within 2 working days with a suitable solution of either contact details for the maufacturer's support department or details on how to return to us. (If you have not received this confirmation within that time frame, please contact us)
• Please note: For some electrical devices, you will need to contact the manufacturer’s support department before returning the product to us, please contact us if you need the relevant contact details.

• We are unable to accept responsibility for any items returned by you that are lost in transit or are delivered to the wrong address.
• For returned products, once a fault has been identified the product will be repaired or replaced depending on the manufacturer’s decision. This can take up to 14 days.
• Products under 14 days old will be exchanged immediately.

IMPORTANT NOTICE: Please make sure any warranty returns are cleaned before they are returned to us, any dirty items will be returned to you and a return delivery charge of £6 will be payable. (UK Mainland Only - Other charges apply for outside this area).

• Refunds can only be given on faulty products under 6 months old, anything over 6 months old you wil be offered a suitable replacement or given a credit to use on our website.
• Regrettably we are unable to refund postage on items you return on purchases over 14 days old, but we do return the item to you free of charge.
• For PowaKaddy products you may be directed to your nearest service agent.

EU Orders:

1. Please ensure you clearly mark the outside of your return with the wording “Returned Goods – Failed Sale”. This must be also stated on the customs declaration (CN22 and /or CN23) on the outside of the return packaging. Failure to follow these instructions could result in the parcel being refused access into the UK by customs and being returned to you.
2. If you return an order to us it is your responsibility to claim back any taxes or fees paid for the initial delivery, if applicable, with your country's customs.

• You can return faulty goods to one of our stores, please bring a copy of the proof of purchase with you. https://www.discountgolfstore.co.uk/store-information

Discrepancies with your goods

If you have any discrepancies with your goods once delivered you must notify us within 7 days by email : orders@discountgolfstore.co.uk (we will email you back confirmation within 2 working days, if you have not received this confirmation within that time frame, please contact us)

Damaged Parcels

• If you receive a parcel/item that is damaged or not in the condition you expect, you must notify us via email within 48 hours of receipt of the order (we will email you back confirmation within 2 working days, if you have not received this confirmation within that time frame, please contact us).
• When signing for a parcel that is damaged you must sign it as damaged with the courier.

See our full terms and conditions by clicking here. 

Please Note: The above terms relate to this web site only (discountgolfstore.co.uk), for in-store purchases please ask while in-store for further information regarding their terms and conditions.

Seen a lower price? At discountgolfstore.co.uk we take our pricing seriously, so if you have seen a lower price or better deal elsewhere please contact us:

We constantly monitor pricing across the web but as you can imagine with thousands of products and hundreds of websites it can be hard at times. In the unlikely event you do find a better deal we will do our best to beat or match the deal you have seen!

Please note:

• It will need to be in stock with the other retailer, be visible on their web site, and be the exact same specifications (size, colour etc). We do not match eBay or Golfbidder, only genuine UK online retailers.
• Loyalty Points are NOT earned when a price promise is agreed. (If points allocation is stated at checkout and authorised to your account, these will be deducted once the order is shipped, apologies)

Contact:

Phone: 01277 218714 9am to 5pm 7 days a weeks or 01268 781706 5pm to 9pm Monday to Friday.

Email: info@discountgolfstore.co.uk