If you a complaint** about ordering, the practices of this site, or your dealings with this Web site, you can contact:
Telephone: +44 (0)1277 218714*
*(Calls charged at normal BT rates)
**Complaints: If you have a complaint we will respond within 5 workings days and aim to resolve your complaint within 10 working days. All complaints will be held in the strictest confidence and will be reviewed by another member of staff to ensure fairness and satisfaction.
Your statutory rights are not affected by the above terms and conditions.